In what appears to be a heinous oversight, Comcast set the default PIN code for all Xfinity Mobile customer accounts to "," opening the door to phone number hijacking and, in some cases, identity theft. According to Larry Whitted, an unknown third party used the unimaginative PIN to steal his phone number, port it to another carrier and commit identity fraud, the report said. Along with ownership of the Xfinity Mobile phone number, the nefarious actor gained access to Whitted's credit card by provisioning Samsung Pay on a new phone, then used the information to buy a Mac at an Atlanta Apple Store. The problem stems from Comcast's account management policies, seemingly created to streamline the setup and porting process. A help page covering number transfers from Xfinity Mobile to another carrier reads, "We don't require you to create an account PIN, so you don't need to provide that information to your new carrier. Armed with a phone number, criminals can ferret out more sensitive data from unwitting customer representatives or automated services. Whitted's plight is echoed on Xfinity Mobile's forums, which lists similar incidents from a number of other customers.
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A bad security decision by Comcast on the company's mobile phone service made it easier for attackers to port victims' cell phone numbers to different carriers. Comcast has signed up 1. To port a phone line from Comcast to another wireless carrier, a customer needs to know his or her Comcast mobile account number. Carriers generally use PINs to verify that a customer seeking to port a number actually owns the number. But Comcast reportedly set the PIN to for all its customers, and there was apparently no way for customers to change it.